Poor Customer Service

I have experienced bad customer service many times in my life. I have dealt with bad customer service at fast food restaurants, clothing stores, sporting goods stores, school offices and many more. The worst customer service I have ever had in my life, however, was PG&E. Here is the situation. I moved into my gorgeous new Solar powered house a couple years ago excited and anxious to see that first electricity bill. I wondered how much this solar power would actually save me. When I first went to the local PG&E office to switch account to my name they told me everything would continue to be the same I would get a bill with all the information on it just like before. When I received my bills the next few months I only had to pay $20-40 a bill I was ecstatic! Turns out that when you have solar you only have to pay the gas chargers and taxes for that months bill, PG&E waits to bill your electricity until the end of December. So if you do not make a payment on your electric you will end up with a $1200 bill like me. When I called customer service and explained to them my situation the man was completely rude. He sounded like he did not even care, had no sympathy for me, and seemed like he was trying to end the call with me every couple seconds. When I explained to him that nobody explained to me how the billing cycle worked for the solar powered houses, his reply to me was "how is that my problem". I felt like he was making me angrier by the minute. If he would of used proper techniques like taking responsibility, asking for my input to help future customers, and kept a positive attitude I might not of went off on him like I did. After awhile on the phone I was able to set up a payment plan but I was definitely still annoyed. I was an angry external customer but had to deal with it. What other company is there besides PG&E.........NONE!